MŌDERAS

Here is a sample of a posting for a technical position to support an eRA implementation.

Technical support responsibilities include:

• Collaborative leadership in the design and recommendations concerning the environment and migration strategies for support the environment and to support multiple implementation timelines;
• Specification and design of interfaces to and from the vendor system to ensure data quality, consistency and system stability;
• Troubleshooting of system issues including stability, performance, data integrity and other issues;
• Coordination of institution and vendor resources in determining root cause of issues and in implementation of fixes. Management of requests through vendor modification process as necessary;
• Development of technical documentation

This resource often has business analyst and/or project management experience.

There are two other important roles that must be filled

Application management , responsibilities include:

• Managing future upgrades and patches of the software;
• Serving as liaison to University Information Services technical units (server and database administrators, information resource management technical staff and other University technical units);
• Troubleshooting eRA systems problems;
• Coordinating system and quality assurance testing for the eRA system when new releases are issued or as needed;
• Testing software patches and upgrades;
• Coordinating with the technical team to provide system maintenance and support users;
• Monitoring information about “grants.gov” and other electronic proposal submission systems that impact the ERA production systems;
• Review and maintain various audit logs and exception/administrative reports and report anomalies to management
• Developing and maintaining liaison with the software vendor

Common Requirements for such a position;

• Graduation from an accredited college or university with a bachelor’s degree, or four years of equivalent professional experience in IT application support of eRA or similar systems;
• Two years of experience with the eRA or similar business systems;
• Two years of experience with SQL development in an Oracle environment;
• Two years of experience utilizing a scripting language such as Perl, Python, PHP, or Ruby;
• Two years experience in an application support role including extensive troubleshooting;
• Two years experience in supporting applications (Java or .NET);
• Demonstrated communication skills

Preferred Qualifications

• Previous experience working in a large, complex research university;
• Two or more years of working with eRA systems;
• Two or more years of experience with HRMS development;
• Two or more years developing reports in a standard reporting tool (e.g. Crystal Reports)

Access management, responsibilities include:

• Oversight of the user permissions process to access the system;
• Developing and maintaining training documentation, manuals, instructor guides, and job aids related to using and maintaining the system;
• Providing technical support to others who generate reports using ERA system data;
• Monitoring the impact software changes have on report environments outside the ERA system, such as the central information warehouse (CIW) and coordinating with support units in prioritizing problems;
• Developing, maintaining and coordinating ERA data services; recommend business practices to optimize and streamline data services;
• Testing reporting capabilities when updates to the ERA are released;
• Developing and maintaining liaison with the software vendor